Neighbors Helping Neighbors
UX Design
Client: Radiant Church
Role: UX design lead
The Context:
For the last nine years, Radius church has been serving the local community at Thanksgiving. In 2023, they delivered over 850 meals to families. The continued growth of this effort has made communication, community partnership, and logistics more difficult.
The challenge:
How Radius church might be able to continue to scale up its efforts and achieve its goal of delivering 2,000+ meals for Thanksgiving. In July 2023, the Tampa Bay UX Group met with Radius to try to understand their current processes and provide solutions.
The results:
The Radius Church reached its goal for 2023 by providing over 1,200 meals to families in the St. Petersburg neighborhood and surroundings. The solutions we provided and optimization for their website helped them reach their meal sign-up goal sooner than expected, therefore the church officially turned off the meal signup form on November 2nd, giving them more time to focus on the route optimization and logistics.
Methodologies applied and responsibilities:
Interview to stakeholders
Direct brainstorming session
Lead the team of 5 in charge of the Partnership theme
Present ideas to stakeholders and other theme groups
Process Chart
Through in-depth interviews and stakeholder research at Radius, we identified key user needs, business goals, and technical constraints. This data informed the creation of a comprehensive process chart, visually connecting and organizing these variables on a defined timeline.
Pain Points & Opportunities
Through in-depth user research and a series of brainstorming sessions, we identified 6 key opportunities across 3 user-centric themes: Communication, Partnership and Logistics.
Partners Helping Neighbors
As lead designer for the Partnership theme, I guided a team of 5 designers in developing impactful solutions to streamline collaboration, reduce communication bottlenecks, and ultimately foster stronger partner relationships.
We also emphasize the sustainable community empowerment cycle by Illustrating the circular benefits of the partnership, emphasizing how partners' support leads to a positive cycle.